How we handle personal information
Signet Metal Cards is a United States-based business serving both business and individual customers. This Privacy Policy explains how we collect, use, share and protect personal information when you visit signetmetalcards.com, request a quote, create an account, upload artwork, approve a digital proof or place an order.
Information we collect
The information we collect depends on how you use the website and which services you request.
| Category | Examples |
|---|---|
| Contact information | Name, email address, telephone number, company name and communication preferences. |
| Order and delivery information | Billing and shipping details, product selections, quantities, quotation details, order history and tracking information. |
| Artwork and project information | Uploaded files, logos, designs, specifications, digital proofs, revisions and approval records. |
| Account and payment information | Account identifiers, order status and payment status. Payment card details may be handled directly by the payment provider shown at checkout rather than stored by us. |
| Website and device information | IP address, browser and device type, approximate location, referring page, pages visited, timestamps, cart or session activity and security logs. |
| Communications | Quote requests, contact-form messages, customer-service correspondence, subscription choices and review information. |
How we collect information
- Directly from you when you submit a form, create an account, upload artwork, approve a proof, place an order or contact us.
- Automatically through cookies, logs and similar technologies when you use the website.
- From service providers involved in payment, hosting, email, fraud prevention, order fulfilment, delivery or customer support.
How we use information
- Respond to questions and prepare quotations.
- Review artwork, prepare digital proofs and process approved orders.
- Take payment, provide order updates and arrange delivery and tracking.
- Create and manage customer accounts.
- Investigate quality, delivery, security or fraud concerns.
- Operate, maintain and improve the website and customer experience.
- Send service messages and, where permitted, marketing communications that you can unsubscribe from.
- Maintain records and comply with legal, tax and regulatory obligations.
Where applicable law requires a legal basis, we process information as needed to take steps requested by you, perform a contract, comply with legal obligations, pursue legitimate business interests or act with your consent.
Customer artwork
We use uploaded artwork and related project files to review, prepare, manufacture and support your order. We do not use customer artwork in marketing materials without permission, unless the material has otherwise been made public by the customer or its use is permitted by law.
International processing
Signet Metal Cards operates from the United States and serves customers internationally. Information may therefore be processed in the United States and in other countries where our service, production or delivery providers operate. Data-protection rules in those countries may differ from those in your country.
Retention and security
We retain information only for as long as reasonably needed to provide quotations and orders, support reorders and customer service, resolve disputes, maintain business records and meet legal obligations. Retention periods vary according to the type of information and the reason it is held.
We use reasonable administrative, technical and organisational safeguards. No online service can guarantee absolute security, so please avoid sending unnecessary sensitive information in forms or artwork files.
Your rights and choices
Depending on where you live, you may have rights to request access to, correction of, deletion of or restriction on the use of your personal information, to object to certain uses, to receive a portable copy, or to withdraw consent. These rights may be subject to legal exceptions.
You may unsubscribe from marketing email using the link in the message. To make another privacy request, email [email protected]. We may need to verify your identity before completing a request.
Children’s privacy
Our products and services are intended for adults and businesses. We do not knowingly seek personal information from children. If you believe a child has submitted personal information, please contact us so that we can review the request.
Updates and contact
We may update this policy when our website, services or legal obligations change. The latest version will be posted on this page with its review date.
For privacy questions or requests, contact Signet Metal Cards at [email protected].