Shipping custom metal-card orders
Signet Metal Cards ships to most countries worldwide, subject to carrier coverage, product restrictions, customs requirements and the delivery services available for the destination. Final availability is confirmed at checkout or in the accepted quotation.
When production and shipping begin
Custom production begins after we receive approval of the digital proof and the required order information and payment are complete. The order is ready to dispatch after production and the applicable quality checks are complete.
Delays in artwork, proof approval, payment, customer information or requested changes may move the production and dispatch estimate.
Delivery options, charges and estimates
Available delivery services, shipping charges and estimates are shown at checkout or stated in the quotation. Production time and carrier transit time are separate estimates. Unless expressly agreed in writing, an estimate is not a guaranteed delivery date.
The estimate for a custom order is based on the information available when the order is accepted and may be updated after digital-proof approval or if the order changes.
International destinations, duties and taxes
Not every service or customs arrangement is available for every country. Depending on the destination and selected logistics option, customers may be able to choose a service where certain duties or taxes are prepaid, or a service where import charges are collected from the recipient.
The available arrangement and included charges should be shown at checkout or explained in the quotation. Unless duties, taxes, brokerage or customs charges are expressly included, the recipient is responsible for amounts assessed by the destination country or carrier.
Customs decisions and clearance times are controlled by government authorities and carriers and are outside our direct control.
Tracking
We provide a tracking number after the order has been dispatched. Tracking events and delivery scans are supplied by the carrier and may take time to update after collection.
Delivery address
Please provide a complete and accurate delivery address and review it before approving the order. Contact us promptly if a correction is needed. An address change may not be possible after dispatch and may result in additional carrier charges or delay.
If a parcel is refused, unclaimed, returned or cannot be delivered because of incorrect customer information, we will contact you about the available redelivery or return options and any resulting charges.
Delays and revised estimates
If we learn that we cannot dispatch within the agreed or current estimate, we will provide an update and, where appropriate, a revised estimate. Available options may include continuing with the revised schedule or cancelling the unshipped order for an applicable refund, depending on the order status and applicable law.
Weather, customs, carrier disruption, public holidays, remote-area service and other events outside our reasonable control may affect transit after dispatch. We will provide available tracking information and reasonable assistance.
Missing or damaged deliveries
For visible damage, please photograph the products, outer packaging, inner packaging and shipping label and contact us within three calendar days whenever possible. For a missing or delayed parcel, contact us with the order number so that we can review the tracking record and carrier options.
Keep all products and packaging until the review is complete. The three-day reporting request helps with carrier evidence and does not remove rights that cannot legally be limited.
Returns and refunds
Delivery concerns and product-quality concerns are reviewed according to the order record and our Refund & Returns Policy. Do not return products without authorisation and verified instructions.
Shipping questions
For questions about a quotation, delivery option or shipment, email [email protected] with the relevant order or quotation reference.